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FAQ

How long will the battery last?

Providing a daily reading, the battery should last between 4 to 5 years before requiring replacement.

What happen when the battery is dead?

 

Our back-end will be notified well before the battery actually goes out. We can also check the battery level of your NESTO scale on the mobile application or the website on your account.

How can I check if my house has SIGFOX coverage?

You can check on the SIGFOX website here, but this is a generic model that doesn’t take into account some local conditions and the exact location where the scale will be placed. In any case, the coverage will be tested by your distributor to check if you’re in condition to benefit from our services. If, for some reason, the signal isn’t available in a reliable manner, we’ll refund you.

I don't have a smartphone, can I still use NESTO?

Of course! Actually, possessing a smartphone isn’t a requirement to access NESTO’s services, you can do it from a regular computer. We just recommend a smartphone, because it’s just more practical to confirm your next delivery, check if your consumption is inline with what it used to be and also to help the delivery be a painless experience (isn’t it nice to be notified in real-time and see your distributor coming on our app?).

I don't have Wi-Fi, can I still use NESTO?

No Wi-Fi is required for NESTO to function. NESTO is really “plug and play”.

Well, it’s actually mostly “play”, since it’s working on a battery.

We’re using the last generation of IoT network to enable NESTO communication. While the technology isn’t entirely new (it has been around since WW II where it was used by submarine to communicate with main land), it has been revamped and optimized for low consumption, reliability and spectrum use efficiency.

How accurate NESTO is?

The smart algorithm included in each NESTO scale allow for the system to self-calibrate each time a new bottle is placed on top of it. The tolerance for the filling process is +/- 100g and NESTO’s accuracy is below this threshold.

For which smartphone the application is available?

While we’ll start with Android, NESTO’s app will be available for both Android and iOS platform. Windows phone and Blackberries, sorry guys!

Can I take NESTO to a new house?

While you can do it, it doesn’t actually mean it’s a good idea: the location isn’t given by the scale itself, but by the initial set-up done by the distributor. If you want to bring your NESTO with you during your next move, go to your account and we’ll tell you how to do it correctly (don’t worry, it’s a simple and painless procedure!).

Does NESTO work inside the house?

Yes, it should. The kind of signal we’re using (868Mhz) is usually good at travelling through concrete and metal. However, it’s not magic and habitual physical still apply there, so if you want NESTO to work in your anti-nuclear shelter 40 meters underground, you’re in trouble!

Is NESTO waterproof?

NESTO was conceived to work both inside and outside your home (usually where large propane bottle are), this include being submitted to UV, rain, snow and all other harsh conditions that can be met outside. However, don’t throw in the water, it can’t swim! On a more technical aspect, NESTO is classified IP54.

For which type of gas canister can I use NESTO?

Any regular gas cylinder for butane or propane used in Portugal for a starter (304 mm diameter). This means both small (aka “G22”, for ~13 Kg of gas) and large (aka “G110”, for 45 Kg of gas) bottles.

I'm only using bottled gas in my secondary home, how can I turn NESTO off when I'm not there?

Good luck finding the ON/OFF switch… And honestly, will you remember to turn it ON next time? NESTO is about not bothering this little details. NESTO is smart and will optimize the energy consumption by itself, leave that for us and enjoy your warm shower back from the beach. 😉

What is the advantage of measuring the weight and not the pressure of the cylinder?

The weight doesn’t depend from the temperature

The weight measurement is independent of the temperature which does not happen with the pressure. In the case of butane, due to the fact that the vaporization capacity is lower, it is even more critical especially if the appliance connected to the bottle is pulling a large quantity of gas which will provoke a subtantial loss of pressure before recovering: this can lead to false alarm if the cylinder is monitorized by pressure. A large propane tank is not subject to as much variation as the exposed surface is much larger than in the case of a gas cylinder. The installation also proves more practical.

Lower cost

In the case of a pressure sensor, since it’s in contact with the product, it has to be ATEX certified. For the same reason, all electronics connected to the sensor will also have to comply with this directive, making the product more expensive (certification process, obligation to keep documentation for 10 years, inability to use some of the electronic components at their nominal value, etc.)

Doesn’t allow direct metering

It’s important to note that the filling lines are using the weight, not the pressure, to control the cylinder filling level. Weight is an absolute measure and it actually allows to quantify the consumption without complicated calculations or unwanted external influences.